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At TENDZD, we aim to provide a reliable and satisfying shopping experience for all customers. Therefore, we strive to make the return process simple and convenient under the following terms:
Customers have the right to request a return within 15 days from the date of receiving the order, according to the terms, conditions, and policy of each store.
Return requests must be submitted directly through the website via the customer’s orders page.
The product must be in its original condition, unused, and include all accessories and original packaging.
Some products may not be eligible for return due to the nature of the product or for hygiene reasons.
If a damaged or incorrect product is received, the return request must be submitted within 24 hours of receiving the order.
After reviewing and approving the return request, the refund will be processed according to the original payment method used.
Shipping fees may not be refundable unless the issue was caused by the merchant or the platform.
TENDZD reserves the right to reject any return request that does not comply with the return policy conditions.
For any inquiries, please contact the customer support team through the website.