Refund policy

At TENDZD, we aim to provide a reliable and satisfying shopping experience for all customers. Therefore, we strive to make the return process simple and convenient under the following terms:

Return Period Policy

Customers have the right to request a return within 15 days from the date of receiving the order, according to the terms, conditions, and policy of each store.

Return Request Process

Return requests must be submitted directly through the website via the customer’s orders page.

Product Condition for Returns

The product must be in its original condition, unused, and include all accessories and original packaging.

Non-Returnable Products

Some products may not be eligible for return due to the nature of the product or for hygiene reasons.

Damaged or Incorrect Products

If a damaged or incorrect product is received, the return request must be submitted within 24 hours of receiving the order.

Refund Process

After reviewing and approving the return request, the refund will be processed according to the original payment method used.

Shipping Fees

Shipping fees may not be refundable unless the issue was caused by the merchant or the platform.

Right to Reject Returns

TENDZD reserves the right to reject any return request that does not comply with the return policy conditions.

Customer Support

For any inquiries, please contact the customer support team through the website.